Satisfaction Guarantee

We are the company you can trust! Our 100% Satisfaction Guarantee provides you with the assurance that we are going to do everything in our power to make sure you have the best client experience with us – from the World Class photographers/videographers  to the great customer service and  top-of-the-line hand crafted albums you will receive. We will do everything in our power to make sure you are 100% happy with your ViaJoy Studios experience.
Our  approach is very simple. It’s giving you the best customer service, the best coverage quality and the best albums designed to your specifications.

Personalization and Flexibility:

We will assist you in customizing a package best suited to your needs. You have a lot of flexibility and will never be locked in making you to purchase products or services that you don’t want or need. We will work with you around you photography preference and style. And  when it comes to design of your wedding albums, you will choose all photos, shape, covers and details to be  included in the album and our talented team of designers will put together your style and vision to get a  treasure that will stay with you for a lifetime.

Quality Service and Planning Tools:

We will assist you every step of the way—from your wedding planning, at your wedding day and after your wedding. We will always be looking after you. We will call, txt or email you whenever there is something to be done, such as clarifying your wedding day details or starting your album. You can trust us to follow up with you, if we say we will! In addition, we have customized tools in place to help you organize your photography and videography coverage so that everyone is on the same page and nothing is left out! Photographer’s timeline , organizing your photos on our online wedding gallery , selecting your preferences for  album planing and much more, we will help you to keep your wedding photographs organized.

At ViaJoy Studios, we make sure to back ourselves up. We double and triple check everything we do. For example our photographers/videographers always carry back-up equipment to each wedding. We have back-up photographers ready to go, should an unfortunate situation arise where the photographer can not get to the wedding. We don’t book tons of shootings on same day, so there are no quality concern issues should they need to be brought in. we backing-up each other and each of us has a same info of your event, style and everything else.

What if something does go wrong? ViaJoy Studios  is there for you even If something does not go exactly according to plan! Unlike other photographers/videographers who simply don’t respond to clients post-wedding requests or concerns, we have a customer service and creative team to make sure you get the attention you deserve even after your wedding. We work with you up until your album is in your hands to ensure high quality service  every step of the way.
At ViaJoy Studios, we take our jobs very seriously. We know this is a once in a lifetime event and that there are no second takes. And  after thousands of weddings we have done, all our talents and experience are here for you and thats why we can back ourselves up with our 100% Satisfaction Guarantee!